Privacy Policy & Terms of Condition

Privacy Policy


This policy (together with our Terms and Conditions) defines the how and why any personal data that is collected from you or is provided to us by, will be processed. Please read all the content carefully to understand our views and practices regarding your personal data.

The Fantasea Events website and online store is available at the web address (hereinafter referred to as Website) is operated by:

Stigma Solutions j.d.o.o.

Monfiorenzo 50, Rovinj, Croatia

OIB: 71584333204
Business mobile number: +385 91 736 8559
Contact email:
(hereinafter referred to as “Stigma Solutions j.d.o.o. or “us” or “we”).

Hereinafter, all the services and products available on the Website can be referred to as the “Service”. All visitors of the Website, whether guests or registered users, are hereinafter referred to as “User” or “Users”. We may revise this Privacy Policy at any time without prior notice. Any communication with us regarding the data privacy should be exclusively in writing via the aforementioned email address.


We, as the data controller, guarantee that all user data is processed in accordance with current EU data protection legislation.

By viewing and using our Website, as well as making purchases on the Website, the User is deemed to have read, understands and agrees to this Privacy Policy.

Minors who wish to use the Website must be supervised by at least one of their parents. We are not responsible for minors using the Website without the necessary parental control.


We may use cookies on the Website that are associated with this domain and all its subdomains. We use cookies to differentiate Users of our Website between each other. This helps us to give you a good user experience when you browse our Website and also allows us to regularly improve it.

A cookie is a small amount of data that often includes an anonymous unique identifier that is sent from a browser to a device by which the User accesses the Website and stored on that device until deletion. We always notify Users about this in advance and the process will only be performed if the User consents. Although cookies might be technically required to use the Website and all its features, users may always refuse to accept cookies.

Cookies may be ours or from third parties. Whenever possible, we do not store any personally identifiable information in cookies. Our cookies are only used to display the Website correctly and to provide a good user experience. Third-party cookies may be used to track the User or other activity. When agreeing to download cookies, we will always clearly display the list of cookies and enable consent for individual cookie sets and/or individual cookies.

Information we may collect from you

We may collect and process the following personal information from you on the Website:

Information you provide by filling out forms on our site, including information provided when you registered to use our Website, subscribed to our newsletters, posted reviews or other material on our site, or requested other services.

Information collected when signing up for prize contests or promotions.

Information when you report a problem with our site.

Information when you fill out the optional surveys we use for research purposes.

If you have contacted us through or because of the Website, we may keep records of all correspondence.

Details of the purchases you make on our site and the fulfillment of our obligations regarding your purchases.

Details of your visits to our site, including visit information, location data, logs and other communications, whether required for our own purposes of doing business with you or something else, and the resources you access.

Method for collection of personal details

Information is collected through forms to be filled out or processes to be completed by data entry. You voluntarily submit the information we collect. In the case of an online purchase, the User is obliged to provide only the information strictly necessary to fulfill our obligations under this purchase.

Required and optional personal details

As part of the use of the Website, users may be asked to complete forms or questionnaires in which certain fields are mandatory or mandatory for our performance of services. This will be clearly stated. Other fields are optional.

The goal of collecting contact information is to get in touch with user.

Terms of Condition


The following Terms and Conditions define how You make use of our online store. Please read these Terms and Conditions carefully before You start to use the online store and before You make a purchase. By using this online store, You indicate that You accept these Terms and Conditions, You understand that You are bound by them and You agree to abide by them. If You do not agree with these Terms and Conditions, please refrain from making purchases.

The Fantasea Events website is available at the web address (hereinafter referred to as “Website”) is operated by:

Stigma Solutions j.d.o.o.

Monfiorenzo 50, Rovinj, Croatia

OIB: 71584333204
Business mobile number: +385 91 736 8559
Contact email:
(hereinafter referred to as “Stigma Solutions j.d.o.o. or “us” or “we”).

Every time a purchase is made on this Website, a contract is formed between that User and us. This contract is subject to these Terms and Conditions, making these Terms and Conditions an integral part of the contract. If any product or service is described on the Website with provisions differently than in these Terms and Conditions, those specific provisions will prevail.

All visitors of this website, whether as guests or registered users are referred to as Users. We may revise these Terms and Conditions at any time, and without prior notice. You are expected to check them from time to time to take notice of any changes we made, as they are binding on You as a User. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our Website. We aim to update our Website regularly and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely, without any liability whatsoever.


We reserve the right to withdraw or amend the services and/or products we provide on our Website without prior notice. We will not be liable if for any reason our Website is unavailable at any time, or for any period. From time to time, we may restrict access to some parts of our Website, or our entire site. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to temporarily or permanently disable any user identification code or password, whether chosen by you or provided by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions and that they comply with them.

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual Property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties that are valid around the world. All copy and similar rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal reference.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The relationship with Users

The products and/or services that are available for purchase on our Website can be single items or multiple items packaged together. In any case, the price always includes our administration and handling.

By using our Website, the User can already be provided with a service. When a purchase is made on our Website a contract is formed between us and the User, who is in that case also a customer.


To make a purchase for Your selected products and/or services, please follow the instructions on our website. A quick overview of the purchase process is as follows.

Step 1 – please read carefully the description of all products and/or services, select a quantity of the products and/or services and add them to the cart.
Step 2 – review and possibly modify the products and/or services in your cart, input the requested personal data and once again accept these Terms and Conditions. You can also input a discount code.
Step 3 – make a payment or choose a payment plan, if available. You can choose your preferred payment method.

By making a purchase a user account will be automatically created for You and You will become a registered User with access to Your user account. Instructions for access shall be sent to You over email. In the user account, the Users can manage and change their access credentials, purchases, newsletter subscriptions, personal information, and more.

Please note that only by completing the purchase process the purchase has not yet been confirmed. Purchase is confirmed only after completing full or partial payment, depending on the availability of payment in installments. However, if the complete payment has not been made prior to the fulfillment, the purchase shall be deemed invalid and we have no obligation to fulfill. Non regarding of availability of payment in installments, the full payment must be made prior to fulfillment. A contract with us will only remain valid once we have issued a purchase confirmation setting out the full details of the purchase. We will only fulfill your purchase once full payment has been received. Please check Your purchase confirmation carefully and notify us immediately if anything appears to be incorrect or incomplete.

The purchase is valid only if the customer has properly and correctly filled in all the required information. If the purchase is successfully processed, the customer is informed by email. Providing the correct personal details, especially the email address(es), is critical for a successful and valid purchase. A purchase with incorrect personal details of Users shall be deemed invalid.

A purchase can be made for more than one Users, where the User who made the purchase is the contract holder and responsible contact person for all others unless otherwise agreed in writing. All Users a purchase is made for might be required to provide their personal data as part of the fulfillment process.

All products and/or services at prices indicated are subject to availability and possible additional service fees. In that case, this is a separate service and is not part of the price.


Full details of what is included in the price of products and/or services are shown on our Website. Anything not specifically described on our website as being included in the price is not included and can not be interpreted as included. Taxes and payment fees are included in the prices unless if it is stated otherwise.

We reserve the right to change the prices displayed on our Website at any time, however not after the purchase has been confirmed. The final price of Your purchase will be confirmed before You proceed with the purchase, together with any applicable taxes and fees.

Normally, purchases are paid in advance. In accordance with applicable legislation in regards to advance payments, all prices for products and services already include the value of the interest calculated at the rate valid for tied savings deposits.


In order to make a purchase, You must pay the total or partial value of Your purchase, depending on the availability of payment plans, at the time of purchase, together with the service fee if applicable. The purchase is confirmed when we receive the first payment from You.

We accept one or multiple payment methods. Please check the details on our Website. We take all reasonable care to ensure that our Website is secure and to ensure that it is not possible for any third party to access Your payment or other personal data. However, we will not be liable in the event that any third party obtains personal data or information in an unauthorized manner, unless due to our own negligence. By entering any payment-related information, You confirm that the payment details belong to You as the purchaser.

For any refunds that are possibly granted to Users we will carry them out within 30 days of the approval of a refund.

Service fee

We might charge a fee for providing our service related to the maintenance and upkeeping of our online store. If a service fee charge applies it will be clearly stated in Step 2 of the purchase process along with the value of the service fee. The service fee is a separate service charged only for confirmed purchases at a fixed or flexible rate (e.g. percentage of the total value of the purchase). In case of amendments or cancellations of Your purchase, the service fee will remain charged and shall not be refunded. By agreeing to these Terms and Conditions You forfeit the right to demand a refund of the service fee(s) unless agreed otherwise.

Changes or cancellations by You

You can request a change or cancellation of your purchase in your user account or by email. Please note that products and/or services purchased on our Website are subject to changes and/or cancelations only according to the applicable legislation. Please note that the “cooling off period” of 14 days cancellation possibility granted by the European Union legislature does not apply for any services such as event tickets, hotel purchases, transfer, and similar events and tourism-related services.

In some exceptional cases, we might approve a cancellation and refund of Your purchase. Please contact us by with reasons and supporting evidence if you feel you are entitled to cancellation.

Changes or cancellations by us

We will try to keep changes to Your purchase to a minimum and we will notify You of any changes to Your purchase at the earliest possible time.

If Your purchase is not confirmed (You have not paid us anything yet) and we have to make a change to the purchase You have booked, we will notify You and You have the right to accept the change and complete payment to confirm Your amended purchase, or to reject the change and thus render Your purchase void. In either case, we shall have no liability to You.

If Your purchase is confirmed (You have paid us in part or in full, depending on the availability of payment in installments) and we have to make a significant change such as a change of fulfillment terms or significant change of the purchased product or service or if we have to cancel any part of Your purchase, we will notify You immediately with the details of the change or cancellation and You will have the choice to either: accept the change at a possible change in price and possibly pay additionally or get back the difference in payment; or (if we are able to offer one to You) take a substitute product or service of equivalent or superior quality for the same price as the original; or (if we are able to offer one to You) take a substitute product or service of lower quality than the original; or cancel the original purchase and obtain a full refund of the currently paid amount reduced for the service fee if applicable. You must inform us of Your choice as soon as possible and in the timeframe set.

If we cancel Your purchase or have to make a significant change to Your purchase, You are not entitled to receive compensation whatsoever. We will further not be liable for any compensation whatsoever if we have changed or canceled a purchase by reason of unusual or unforeseeable circumstances beyond our control or control of our suppliers, the consequences of which could not have been avoided even if due care had been exercised (i.e. force majuere). These circumstances might include but are not limited to, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics and unavoidable technical problems with transport.

Complaints and claims

If You have a complaint or claim in relation to any part of our service You must state this at the time the issue occurs, as most problems can be solved quickly and easily. Please communicate any complaints or claims you might by email. This will help us to quickly identify Your concerns and speed up our response to You. If You fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify Your complaint and this may affect Your rights under Your contract.

Our liability

We promise to make sure that all products and/or services that are part of your contract with us are fulfilled with reasonable skill and care.

In relation to all purchases, we will not be liable for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: (a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; (b) the act(s) and/or omission(s) of a third party not connected with the provision of your purchase and which were unforeseeable or unavoidable; and (c) unusual and unforeseeable events or circumstances beyond our or our suppliers’ control, the consequences of which could not have been avoided even if due care had been exercised, including without limitation, exceptional or severe weather conditions, industrial action or fire.

Privacy and data processing

In order to process Your purchase and performing the service(s) meet Your requirements, we need to use the personal data You provide us, such as your name, surname, address, email, phone number, and/or any personal data that has been exchanged. We shall ensure that proper security measures are in place to protect Your information and we will comply with applicable legislation. Please see further details of our Privacy Policy.

Viruses, hacking and other offenses

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site.

By breaching this provision, you would commit a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Breach of Terms and Conditions

If we consider that a breach of these Terms and Conditions has occurred, we may take any action as we deem appropriate, including, without limitation, all or any of the following actions: Immediate, temporary or permanent withdrawal of your right to use our Website; Immediate, temporary or permanent removal of any posting or material uploaded by you to our site; the issue of a warning to you; legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action against you; disclosure of such information to law enforcement authorities as we feel is necessary. We exclude liability for actions taken in response to breaches of this policy.

Governing law and jurisdiction

Any dispute, claim or other matter of any description that arises out of or in connection with this contract is governed by and shall be construed in accordance with the law of Croatia. The courts of Croatia shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract.